Shipping policy
(This text was updated on 25th March 2025)
Thank you for choosing to shop with LXRY ROOM.
We are committed to providing you with an outstanding shopping experience and ensuring that your unique jewelry is delivered securely and on time.
Please review our shipping policy below for details on order handling, delivery, and other important information.
1. Order Handling
Processing Time:
All orders are processed within 1–2 business days after the order confirmation has been received.
Orders placed on weekends or public holidays will be processed the next working day.
Order Confirmation:
Once your order is processed, you will receive a confirmation email with delivery details.
2. Shipping Methods & Delivery Times
We offer both domestic and international shipping via our trusted delivery partners.
Domestic Shipping:
Estimated delivery time is 2–4 business days from the shipping date.
International Shipping:
Delivery times vary depending on the destination, typically between 3–14 business days.
Please note that some regions may require longer delivery times.
3. Shipping Costs
Shipping is always free for all jewelry purchases.
All items are shipped via registered and trackable delivery.
4. Order Tracking
Tracking Information:
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package.
Updates:
Please allow up to 24 hours for tracking information to be updated in the courier’s system.
5. Customs, Duties, and Taxes (for International Orders)
Customer Responsibility:
Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
Delays:
LXRY ROOM AB is not responsible for delays caused by customs processing.
6. Delivery Address
Accurate Information:
Please ensure your shipping address is complete and accurate at the time of purchase.
Incorrect Address:
If your order is returned to us due to an incomplete or incorrect address, you may be responsible for additional shipping charges.
7. Lost or Damaged Packages
Contact Us Promptly:
If your package is lost or arrives damaged, please contact us at info@lxryroom.com within 7 days of the expected delivery date.
Resolution:
We will work closely with you and our shipping partners to resolve the issue as quickly as possible.
8. Changes or Cancellations
Before Shipment:
If you need to change or cancel your order, please contact us as soon as possible.
After Shipment:
Once an order has been processed and shipped, changes or cancellations cannot be guaranteed.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team:
Email: info@lxryroom.com
Phone: +46 (0) 31 151 151
Thank you for shopping with LXRY ROOM.
We look forward to delivering your unique jewelry piece with care.